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Spreading Education Resources throughout the country, starting right here in Columbus

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The News

Benchmark Education Company, from New York, has chosen to open up shop here in Columbus, which means jobs that make an impact for educators will be open soon!

See Columbus 2020 Press Release

What Do People at Benchmark Education Company Do?

Benchmark publishes, and distributes resources for educators – like books for students, and even instructions and guides for teachers. As you can imagine, it takes a lot of people from start to finish: from deciding what to write, how to write it (should it be a book? a webpage? an activity?), and how to get that product to people who can use it.

Lots of people who work at Benchmark Education Company are experts in teaching methods. Other people are experts in how to ship products – on time, every time – even when things go wrong!  New positions that are coming to Columbus will include customer service, office support, packaging and receiving.

Spotlight: Customer Service Representatives

Companies need people to talk with customers to answer questions, and basically make sure all the details are in order for that particular customer. Sometimes this means face-to-face conversations, and sometimes on the phone. Customer Service Representatives are often the only interaction people have with companies, so it’s on them to show a good face for the company. People who know how to relate with customers are building skills that are highly employable for lots of companies – after all, every company needs customers, so every company needs people to talk to them! Lots of times, people can get these jobs right out of high school – if they have the maturity to take care of customers. Sometimes these people are called: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator.

Spotlight: Packaging and Receiving

Companies that also distribute their goods need people to actually take care of that process. Usually, these companies run like a well-oiled machine, with stations and procedures to get all the products out the door on time, every time. People who handle this pay attention to detail, and care about the end outcome – that their assigned products get where they need to go. Often, people who start out taking care of the actual product learn the process well enough to supervise teams of people, and even more processes – like other products, or, figuring out how to get even better at distributing their company’s products. Figuring out the best way to move products is usually called “Logistics” in the business world.


People who have that type of insight are in high demand here in Columbus – we’re a hub for companies that distribute products all over the world. Real world experience goes a long way in this occupation: sometimes people study topics like Logistics in college, but also, people find great promotion opportunities just through hard work and staying with the job.