Support Services Intern at City of Dublin
Expires October 11, 2013
Under the supervision of the Support Services Administrator, the Support Services Intern functions in a technology support role in the assistance with inquries and requests, troubleshooting, and network/server access.
Examples of Duties:
Assist with entering support requests into the helpdesk tracking system. Respond to inquiries and requests for assistance with a variety of hardware and software applications. The successful candidate will help identify the problems, troubleshoot and be able to provide assistance to users.Provide direct support for desktops/laptops and user access to corporate network and applications both on the network.Assist with moving equipment and users.Provide direct support for services such as office phones, cell phones, video conferencing and remote access. Provide basic corporate network infrastructure and server support.
The successful candidate will need to work approximately three days a week for an average of 25 hours per week during normal business hours Monday through Friday.
Qualifications:Currently pursuing an undergraduate (minimum Junior standing) or graduate degree program with an emphasis in Computer Science or science/engineering related degree.Some experience working in an IT department or PC support, or in a service environment.Strong organizational, communication, and customer service skills.Can do attitude, and aptitude for problem solving.Ability to configure, upgrade and relocate PC hardware, software and print devices.Knowledge of deploying and supporting cell phones, phone systems, A/V equipment, and various wireless devices.Understanding of LAN/WAN environments.Experience with applications in a Microsoft networked environment.Excellent knowledge of PC hardware.Possession of a valid driver’s license.
This is a Part-time internship offered for a term of Flexible
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