Support Services Intern at City of Dublin

Expires October 11, 2013

Under the supervision of the Support Services Administrator, the Support Services Intern functions in a technology support role in the assistance with inquries and requests, troubleshooting, and network/server access. 
Examples of Duties:
  • Assist with entering support requests into the helpdesk tracking system.
  • Respond to inquiries and requests for assistance with a variety of hardware and software applications.
  • The successful candidate will help identify the problems, troubleshoot and be able to provide assistance to users.
  • Provide direct support for desktops/laptops and user access to corporate network and applications both on the network.
  • Assist with moving equipment and users.
  • Provide direct support for services such as office phones, cell phones, video conferencing and remote access.
  • Provide basic corporate network infrastructure and server support.
  • The successful candidate will need to work approximately three days a week for an average of 25 hours per week during normal business hours Monday through Friday. 
     Qualifications:
  • Currently pursuing an undergraduate (minimum Junior standing) or graduate degree program with an emphasis in Computer Science or science/engineering related degree.
  • Some experience working in an IT department or PC support, or in a service environment.
  • Strong organizational, communication, and customer service skills.
  • Can do attitude, and aptitude for problem solving.
  • Ability to configure, upgrade and relocate PC hardware, software and print devices.
  • Knowledge of deploying and supporting cell phones, phone systems, A/V equipment, and various wireless devices.
  • Understanding of LAN/WAN environments.
  • Experience with applications in a Microsoft networked environment.
  • Excellent knowledge of PC hardware.
  • Possession of a valid driver’s license.
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    This is a Part-time internship offered for a term of Flexible


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