Compter Help Desk Technician at RNA Pro
Expires November 28, 2008Under supervision of the Operations Manager, answers all inbound calls and directs caller to appropriate staff and/or provide remote assistance, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment; assesses user needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff and clients; and performs related work as required.
Examples of Key Duties: (Duties are illustrative and not inclusive and may vary with individual assignment.)- Installs, configures and upgrades operating systems and software, using standard business and administrative packages as needed by the company or its clients.
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
- Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assists in instructing staff and clients in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
- Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
- Performs other duties of a similar nature or level.
This is a Part-time internship offered for a term of Flexible
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