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Customer Service Representative at Dummen Orange

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Expires July 31, 2016

About this Position

Primary focus is to complete order entry and develop long-term relationships with an assigned portfolio of customers. Responsible to liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.

Customer Service Representative - Dummen

The Customer Service Representative’s duties and responsibilities encompass but are not limited to the following key objectives:

  • Build and maintain strong, long-lasting customer relationships.
  • Develop a trusted advisor relationship with key customer stakeholders.
  • Ensure the timely and successful delivery of our products according to customer needs and objectives.
  • Timely and effective communication of issues or changes in order status when necessary.
  • Effective use of ERP programs and other business systems.
  • Brand knowledge.
  • Troubleshooting and resolution capabilities.
  • Communicating and tracking any IT issues that arise in the process of order entry through the appropriate channels.
  • Skills Required

    • Minimum of two years’ experience in a customer service position required.
    • Horticulture or floriculture experience preferred, but not necessary.
    • Demonstrated ability to communicate effectively at all levels of the organization.
    • Team player willing to accept new challenges.
    • Confident with numbers to ensure accuracy of the order entry process
    • Experience in delivering client-focused solutions based on customer needs.
    • Excellent listening and negotiation skills.
    • Excellent verbal and written communications skills.
    • Computer literate with experience in enterprise order entry and tracking.
    • Proficient in Microsoft Office.

    Education

    • Bachelor’s Degree required

    Working Conditions

    • Some travel required
    • Prolonged Sitting at work station in a well-lit open office
    • Occasional lifting of up to 35 pounds of paper and miscellaneous supplies